Shipping & Delivery

We want receiving your Masiyah order to feel just as considered as the products themselves. Here’s what you need to know about processing and delivery.

Processing times

Some Masiyah products are made especially for you through our carefully selected production partners. Processing times can therefore vary depending on the product and where it is being fulfilled.

Estimated delivery information will be provided where available during checkout.

Where we deliver

Masiyah offers delivery to selected destinations in the UK and internationally.

Available shipping destinations, delivery options and shipping costs may vary depending on the products in your order and your location. The options available for your order will be shown at checkout.

Shipping costs

Shipping costs are calculated based on your delivery destination and the products in your order. The applicable shipping charge will be displayed at checkout before payment.

Multiple items

If you order more than one Masiyah product, your items may occasionally be produced by different production partners or locations.

This means parts of your order may be dispatched separately and arrive in different parcels.

Estimated delivery times

Delivery estimates can vary depending on the product, destination and carrier. Any delivery timeframe provided is an estimate rather than a guaranteed delivery date.

Occasional carrier, customs or other circumstances outside our control may affect delivery times.

International orders

International orders may be subject to customs duties, import taxes or other charges depending on the destination country's rules.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Need help with your order?

If you have a question about your delivery, please contact us through our Contact Us page and include your order number so we can assist you.