Frequently Asked Questions

How can we help?

We’ve answered some of the most common questions about shopping with Masiyah below. If you can’t find what you’re looking for, we’d be happy to help.

How long will my order take to arrive?

As some Masiyah pieces are made especially for you, processing times can vary between products. You’ll find the relevant estimated delivery information on each product page and at checkout.

Are Masiyah products made to order?

Some of our products are made to order through our carefully selected production partners. This allows us to create a growing collection without unnecessary stock and waste. Product-specific information will be provided on the relevant product page.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Because some products enter production shortly after an order is placed, we cannot guarantee that changes or cancellations will always be possible.

Can I return my order?

Return eligibility can vary depending on the product, particularly for items made to order. Please visit our Returns & Refunds page for full details before making a return.

What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photographs of the item and packaging. We’ll review the issue and help you with the next steps.

How can I contact Masiyah?

You can reach us through our Contact Us page. We’ll get back to you as soon as we can.