Returns & Refunds

We hope you love your Masiyah order. If something isn't quite right, we're here to help.

Change of mind

If you're purchasing from the UK, you may request to return an eligible item within 14 days of receiving your order.

Once you've notified us, you'll have a further 14 days to return the item.

Items should be returned unused and in their original condition. Your statutory rights are not affected.

Personalised products

Products that are made to your specifications or clearly personalised may not be eligible for change-of-mind returns.

This does not affect your rights if an item is faulty, damaged or not as described.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Include your order number and clear photographs of the item and packaging so we can review the issue and arrange an appropriate solution.

Printify asks merchants to report qualifying production issues within 30 days of delivery with supporting evidence, so collecting photos here is useful operationally too.

Return shipping

Unless an item is faulty, damaged or incorrect, customers may be responsible for the cost of returning an eligible item.

We recommend using a tracked shipping service when returning an order.

Refunds

Once your eligible return has been received and reviewed, we'll let you know about your refund.

Approved refunds will be issued to the original payment method.

Where required by applicable consumer law, standard delivery charges will also be refunded.

International orders

Return and cancellation rights can vary depending on your location. Where local consumer law provides additional rights, those rights will apply.

Need help?

Please contact us through our Contact Us page before returning an item so we can provide the appropriate instructions.